Shipping Policy

Processing Time:

  • Orders are typically processed within 3-5 business days. Please allow additional time during peak seasons or holidays.

Shipping Rates:

  • Standard Shipping: Standard shipping orders are usually delivered within 3-7 business days after processing

  • Expedited Shipping: Expedited shipping orders are usually delivered within 2-3 business days after processing

Shipping Times:

  • Domestic Orders: Usually delivered within business days after processing.

Order Tracking:

  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order status on our website or through the provided tracking link.

Delivery Issues:

  • If your order does not arrive within the expected delivery time, please contact us at kamigurl7@gmail.com so we can assist in resolving the issue.

Return Policy

Returns:

  • We accept returns within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items:

  • For hygiene reasons, we cannot accept returns on opened or used lip glosses.

Return Process:

  1. Contact Us: Email us at Kamigurl7@gmail.com with your order number and reason for return.

  2. Return Authorization: We will provide instructions for returning your item and issue a Return Merchandise Authorization (RMA) number if applicable.

  3. Ship Back: Return the item(s) to the address provided with the RMA number included. The customer is responsible for return shipping costs.

Refunds:

  • Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method within 10 business days. Shipping costs are non-refundable.

Exchanges:

  • If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us within 30 days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.

Customer Service:

  • For any questions or concerns about shipping or returns, please contact our customer service team at Kamigurl7@gmail.com